IT Support & Cybersecurity for Small Businesses & Nonprofits
You have a business to run. Your technology shouldn't be something you have to worry about.
Dependable IT Support keeps your systems and technology running, your data protected and your people supported — with experienced help that's actually there when you need it.
Live answer. Fast response. No long-term contract.
See why we're different →
Under 2 Minutes
Average measured response to a client call
100% / 100 Days
Satisfaction guarantee
Month-to-Month
No long-term contract
Real Human Answer
No endless phone menu
You shouldn't have to spend this much time thinking about IT.
Technology should help your people work, protect your business, and quietly stay out of the way. When systems are unreliable, support is slow, or you're unsure whether security and backups are really doing their job, IT becomes one more problem competing for your attention.
Dependable IT takes responsibility for the day-to-day health of your technology — from computers and networks to Microsoft 365, cybersecurity and backups — so problems get handled quickly and risks don't get ignored.
So you can focus on running your business, not managing IT.
Do any of these issues sound familiar?
- Employees losing time to problems that keep coming back
- Systems that are unreliable at exactly the wrong moment
- Real uncertainty about whether you're protected from an attack
- Backups that exist — but nobody has confirmed they'd actually restore
- Support requests that sit while your staff waits
- Surprise support bills that make you hesitate before calling
What you get
What it feels like when IT is genuinely handled
Help when you actually need it
When something goes wrong, you shouldn't wonder whether anyone saw your ticket. You call, someone answers, and work starts.
Confidence your business is protected
Security is managed continuously as part of your support — not something you scramble to address after an incident.
Technology that stays out of the way
Reliable systems let your people do their jobs instead of troubleshooting their computers.
Predictable costs
Know what ongoing IT support costs each month rather than bracing for the next repair bill.
One person accountable
You always know who is responsible for making sure your technology gets handled properly.
Planning instead of reacting
Technology decisions should support where your business is going, not just patch what broke last week.
Cybersecurity
Your data may be the most valuable thing your business owns.
We build cybersecurity into the way your technology is managed — protecting your users, devices, accounts, backups and business data, while keeping security understandable for the people who run the company.
No scare tactics and no jargon. Just steady, layered protection and an honest picture of where you stand.
How We Protect Your Business- Accounts and identities protected against takeover
- Computers and servers kept patched and monitored
- Email and user security that reduces everyday risk
- Backups verified so ransomware doesn't mean starting over
- Secure remote access for people working outside the office
- Employees trained and prepared to recognize cyber attacks
How we help
One relationship that covers the technology your business runs on
Business IT Support
When your staff needs help, they reach a real person who starts working on it — not a ticket queue.
Learn moreCybersecurity
Your accounts, devices and business data are protected with layered, continuously managed security.
Learn moreBackup & Recovery
Backups are monitored and tested, so recovering from a mistake or an attack is a plan, not a hope.
Learn moreMicrosoft 365 & Cloud
Email that works, files where your team expects them, and accounts configured securely from the start.
Learn moreRemote & On-Site Support
Most problems are solved remotely within minutes. When it needs hands on the equipment, we're local.
Learn moreThree promises
IT support shouldn't require a leap of faith.
Real human response
Under 2 min
Measured over a three-month period, clients waited less than two minutes from calling until a technician was working on their issue. That's how quickly somebody is actively helping — not a promise that every problem is fixed in two minutes.
Live phone answering by a real person. No endless menus.
No long-term contracts
Month to month
Our agreements are month-to-month and can be ended with 30 days notice. We believe we should earn your business every month.
You should stay because the work is good — not because you're locked in.
100% / 100-Day Guarantee
If we can't meet your satisfaction during the first 100 days after you sign up as a managed services client, we'll refund 100% of the monthly fees you've paid us to that point.
More on how we work →Principal-led. Specialist-supported.
Experienced enough to have seen a lot. Personal enough to know your business.
Dependable IT Support is led by Owen Wollum, who brings roughly four decades of professional experience in IT and cybersecurity, and decades of helping small and midsized organizations use technology successfully.
You deal directly with the principal rather than being handed off to an inexperienced account rep. And when a project calls for specialized expertise, we bring in trusted specialists from an established network — so you get one accountable point of contact without being limited to one person's technical knowledge.
Meet Owen & Dependable IT
Client stories
What happens when IT becomes one less thing to worry about?
Here's what organizations we've supported say about working with Dependable IT.
Read More Client StoriesOur Staff Was Working from Home in A Matter Of Days!
When the COVID-19 shelter-in-place orders seemed like they were imminent, we were faced with the extraordinary challenge of getting our key employees set up with the ability to securely access their desktop computers at work, remotely from their homes. Fortunately, we were able to make a quick phone call to Dependable IT Support and have them take care of everything. Owen and the team at Dependable IT Support provided home firewalls for all our key employees, then configured each employees’ laptop and firewall and worked with our employees to get them set up and connect securely to their work computers. All of this was completed in a matter of days, just in time to meet our local shelter-in-place order. We never could have gotten this done without the help from Dependable IT Support! Now our employees are safely working from home with very little impact to the efficiency of the organization!
Predictable costs
Predictable IT costs. No surprise support bills.
With ongoing support, you pay a predictable monthly fee instead of wondering what every phone call, support request or technical problem is going to cost.
That means your staff can ask for help when they need it, small issues can get handled before they become bigger ones, and you can budget for IT with far fewer surprises.
- One predictable monthly cost for ongoing IT support
- Your staff can ask for help without worrying about an hourly meter
- Small problems can get handled before they become expensive problems
- You can budget for IT without guessing what next month's support bill will look like
- Larger projects and hardware are quoted separately, so you're never left guessing about those costs either.
Not ready to talk yet?
Start with the IT Buyer's Guide.
If you're considering a change — now or sometime down the road — this guide will help you understand what to look for, what to ask, how IT support is typically priced, and what should be included.
“What Every Business Owner Must Know About IT Support Services and Fees”
Straight answers
Questions business owners ask us
If you're considering a new IT provider, these are usually the first things you'll want to know about us.
Talk with us
Ready for IT support that answers the phone?
Tell us what's going on, ask questions, and see whether Dependable IT is the right fit. No pressure and no sales presentation.